Shipping Protection

SHIPPING PROTECTION

RS Collective does include at no cost to our customers shipping insurance up to $200 via Shopsurance. This means in the event of any loss, theft, or incorrect delivery of a package (excluding incorrect address provided), the customer may receive a refund or replacement.

We strive to ship out your order quickly, but we ultimately rely on the professionalism of the shipping carriers (both USPS and UPS) to make sure it gets to where it needs to go safely.  Much like life, sometimes mistakes happen and Shipping Protection has been made available for when it does.

• Orders that have purchased the optional shipping insurance are covered for lost, theft, or damage. The customer must wait until 7 days after your last tracking update to be eligible to file a claim through RS Collective to activate Shopsurance.
• To file a claim please contact RS Collective Customer Service via email at Rscollectiveclothing@gmail.com.
• Claim eligibility deadlines are as follows:  Within 7 days of package marked delivered for LOST, DAMAGED or STOLEN.
• Claims for orders of $100 or more must include a police report.
• RS Collective and Shopsurance are not liable for orders where an incorrect address was provided.